If you have project related questions please follow our rule and post a share batch number with the question in here first so we can answer your question more accurately. After questions have been answered please reply to the post with a "submitted" message to show us you submitted the batch. Posts will then be moved afterwards by admin to the appropriate project related areas to reference in the future.

If you're question can not be answered you will be asked to contact support directly either through phone or live chat. Emailing support can take forever and is not recommended. Live chat is the most recommended because you have a transcript afterwards of what they told you that you can then post here for everyone else to help them out as well.

How to Share a Batch
- Open the Batch you want to Share
- Click on File in the Upper Left Corner of Program
- Click on Share Batch
- It will then give you a number, Click Copy Number and give this number to whomever you want to share the batch with. Do not submit the batch. Once submitted it can not be viewed by someone else who has the share batch number.

How to View a Shared Batch
- Close any batch that you were working on
- Click on File in the Upper Left Corner of the Program
- Click on View Shared Batch
- Enter the Share Batch Number someone has given into the box that pops up and it will load the shared batch
- When viewing someone else's shared batch you can not submit it or send it back. Only the original indexer / arbitrator can do that.

To remove the viewed batch from your list simply click on "Work Offline" and then click "work online". The servers will remove the batch from your list.

April, a couple of additional tips for working with share batches:

Once submitted your batch will not be viewable, so hold it as long as possible giving others a chance to view and answer your question.

To view a share batch be sure there are no spaces before or after the copied number.